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FAQ

Billing Questions: Features Questions

BILLING QUESTIONS
Why is my first bill so much more than what I thought it would be?

A prorated service charge can be on your bill for more than one reason. The first reason may be if you are a new customer. We always bill wireless service one month in advance. In addition you are charged from the time you came in and signed up for service until the bill cycle starts over. That is the prorated portion of your bill, plus your next months charge for service in advance.


Is there a fee if I terminate my service before the end of my contract?

Yes, there is a fee if you terminate your service before the term of your contract. That fee is $20.00 A MONTH UP TO A MAXIUM OF $400.00.


What is roaming?

When you are outside of the FMS service area you are roaming. This means you are using another wireless carrier's equipment. Depending upon the plan you chose, this might cover a portion of a CITY or several PROVINCES When you are outside of your rate plan area, you will see the charge as roaming fees.


What happens if I forget to push the end key when I am finished with a call?

If you forget to press the END key to terminate a call, usually the call will automatically disconnect when the other person hangs up. But occasionally the call could result in several extra minutes of use on your next bill, so you will want to make sure you always press end when you are finished talking.


Can a FMS OR BELL MOBILITY number be listed in the 411 Wireless Phone Directory?

Not at this time, FMS is not participating in the wireless phone directory.

FEATURES QUESTIONS
Retrieving messages

Step
1. Dial your area code + cell phone number + press SEND if you’re calling from a cell phone.
    Note: If this call is long distance*, dial 11 digits (1 + area code + cell phone number).
2. Skip the greeting by pressing the # key.
3. Enter your password.
4. Follow the instructions to listen to your messages.

* Long distance charges may apply.

To save time, use speed dial to access your Message Centre. You'll need to refer to the user manual for your phone to find out how to insert either a "2-second pause" or "soft pause" into the speed dial number.


Setting up speed dial

Step
1. Enter 1 + your area code + cell phone number. Do not press SEND.
2. Press MENU and select the "soft" or 2-second pause. Repeat this step two more times to
    insert a total of 3 pauses.
3. Press the # key.
4. Press MENU and select another pause.
5. Enter your Message Centre password. Select "Save" to store the number in your speed dial.

Example: (1 + area code + cell phone number) + Pause + Pause + Pause + # + Pause + Password.


Good to know

If you enter an incorrect password twice, the line will be disconnected. To listen to your messages, you must start over.


Ring control

With ring control, you can choose the number of times your phone rings before the Message Centre picks up.

Step
1 From your cell phone, press *94.
2 Enter the number of standard rings that you’d like your callers to hear before Message
   Centre picks up; this can be between 2 and 9.
3 Press SEND.
4 If the change was successful, you’ll hear a confirmation tone. If the change wasn’t successful,
   you’ll hear a fast busy signal; repeat steps 1–3.
5 You're done! You’ve now changed your ring control.


Good to know

Different types of phones have different standard ring lengths and customizable settings. If you enter a number of rings less than 2 or more than 9, the system will automatically abort the change and default to the previous setting.

Ring control only works when the phone is ON and on the Bell Mobility network.


How do I access my voicemail when I am out of my home area?

If you are not in your home area and you need to access your voicemail you will dial your wireless number, interrupt your outgoing message by pressing (*) key and then following the prompts.


How do I activate or deactivate call forwarding?

Features To Activate To Cancel
Call Forward Immediate
(CFW)
1. Press *72
2. Enter area code and number where calls will be forwarded
3. Press Send
1. Press *720
2. Press Send
Call Forward Busy
(CFB)
1. Press *90
2. Enter area code and number where calls will be forwarded
3. Press Send
1. Press *900
2. Press Send
Call Forward No Answer
(CFD)
1. Press *92
2. Enter area code and number where calls will be forwarded
3. Press Send
1. Press *920
2. Press Send
Call Forward Busy/No Answer
(CFB/CFD)
1. Press *68
2. Enter area code and number where calls will be forwarded
3. Press Send
1. Press *680
2. Press Send


Activating Call Forwarding

Step
1 Dial *72# from your cell phone.
2 Enter the number that you would like your calls forwarded to. Dial 11 digits
   (1 + area code + number).
3 Press SEND or the phone icon.
4 If the feature has been activated, you’ll hear a tone.


Deactivating Call Forwarding

Step
1 Dial *720 from your cell phone.
2 Press SEND or the phone icon.
3 If the feature has been deactivated, you’ll hear a tone.


Good to know
  • You can still make outgoing calls when Call Forwarding is turned on.
  • Save airtime on most plans by forwarding your calls to where you are.
  • If you forward your calls to a long distance number, you will be billed the applicable long distance charges.
  • If you forward your calls to another cell phone, airtime charges will be billed to that phone's account.


Initiating a 3- way call

Step
1 Dial the first number and then press SEND or the phone icon. Wait until the first party answers.
2 Press SEND or the phone icon to place the first caller on hold. Wait for a dial tone.
3 Dial the second number and press SEND or the phone icon. Wait until the second party answers.
4 Press SEND or the phone icon again to connect all three parties.


Connecting a third party to a call already in progress

Step
1 Press SEND or the phone icon to place the first caller on hold. Wait for a dial tone.
2 Dial the second number and press SEND or the phone icon. Wait until the second party answers.
3 Press SEND or the phone icon again to connect all three parties


4-have questions about my phone's features, but I lost my manual

If you have a question about your phone please feel free to contact a F.M.S. customer service representative by calling 1-800-775-2355 or *611.BELLMOBILITY CUSTOMER SERVICE
(This is a free call from your wireless phone.)

You can also go directly to the manufacturers website and click on your phone type for the information you need. Below is a list of manufacturer websites for F.M.S. AND BELL MOBILITY phones:

Audiovox
BlackBerry
Sony Ericsson
Kyocera
LG Electronics
Motorola
Samsung
Sanyo
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